Refund policy
Eligibility Because our products are food items, we can only accept returns or replacements in the case of:
- Damaged or leaking pouches on arrival
- Wrong product delivered
- Quality issues (e.g. product appears spoiled or tampered with)
Timeframe Please contact us within 48 hours of delivery with photos of the issue at help@snackdodo.com. Claims raised after this window may not be eligible.
Non-Returnable For hygiene and safety reasons, we cannot accept returns of opened or consumed food products unless there is a genuine quality issue.
Refund Process Once your claim is reviewed and approved, refunds are issued to your original payment method within 5–7 business days, or we'll ship a replacement pouch at no extra cost — your choice.
Cancellations Orders can be cancelled free of charge before they are shipped. Once shipped, cancellation is not possible; please refer to the return policy instead.